Privacy Policy

1. Introduction

OPUS S.A (hereinafter “We”, “Us” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website www.opus.gr.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

2.1 Information You Provide

We collect information you provide directly when you fill out the contact form on our website. This includes your name, email address, phone number, and any message or inquiry you submit. Additionally, if you choose to subscribe to our newsletter, we collect your email address for the purpose of sending you updates and communications.

When you contact us via email or phone, we may also collect and retain the information you provide during these communications to better serve your needs and maintain a record of our interactions.

2.2 Automatically Collected Data

When you visit our website, we automatically collect certain technical information about your device and browsing behavior. This includes your IP address, which helps us understand the geographic location from which you are accessing our website. We also collect information about your browser type and version, as well as your operating system, to ensure our website functions properly across different platforms.

Furthermore, we track which pages you visit on our website and the amount of time you spend on each page. This information helps us analyze user behavior and improve our website's content and structure. We also collect information about the referring source, meaning where you came from before visiting our website, whether through a search engine, social media, or another website link.

3. How We Use Your Data

We use the information we collect for various purposes to provide and improve our services. First and foremost, we use your data for communication purposes. This means responding to your inquiries, answering questions you may have, and providing detailed information about our consulting services and expertise areas. When you reach out to us through our contact form or other means, we use the information provided to ensure we can respond effectively and address your specific needs.

If you have subscribed to our newsletter, we use your email address to send you regular updates, news about our company and industry, and promotional materials about our services. We only send these communications with your explicit consent, which you can withdraw at any time. Additionally, we use the collected data for service improvement purposes, analyzing how visitors use our website to enhance your overall experience and make our platform more user-friendly and efficient.

We also utilize analytics data to understand website usage patterns and optimize performance. This helps us identify which content is most valuable to our visitors and where we can make improvements. Finally, in certain circumstances, we may use your data to comply with legal obligations, such as responding to lawful requests from public authorities or fulfilling regulatory requirements under applicable Greek and European Union law.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please refer to our Cookie Policy.

4.1 Cookie Categories

We categorize cookies into four main types based on their function and purpose. Essential cookies are absolutely required for the website to function properly and cannot be disabled without significantly affecting your ability to use our services. These cookies enable core functionality such as security, network management, and accessibility features.

Functional cookies store your preferences and enable enhanced features. For example, these cookies remember your language preference so that content is displayed in either Greek or English based on your selection. Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Finally, marketing cookies are used for email tracking and marketing campaigns, allowing us to measure the effectiveness of our communications and provide you with more relevant content.

5. Legal Basis for Processing

We process your personal data based on the following legal bases in accordance with GDPR:

5.1 Consent

We process certain personal data based on your explicit consent. This particularly applies to non-essential cookies and your participation in newsletters and marketing communications. You have the right to withdraw your consent at any time by contacting us or using the unsubscribe link included in every email.

5.2 Legitimate Interests

We process certain data based on our legitimate interests, such as improving our website, analyzing its usage, and ensuring its security. We always balance our interests with your rights and freedoms.

5.3 Contract Performance

We process data when necessary to provide the services you have requested, such as responding to inquiries through the contact form or sending information you have requested.

5.4 Legal Obligation

In certain cases, we process data to comply with legal obligations, such as maintaining tax records or responding to lawful requests from public authorities.

6. Data Sharing

We do not sell, trade, or otherwise transfer your personal data to third parties for marketing purposes or any other commercial benefit. Your privacy and trust are paramount to us, and we take data protection very seriously. However, there are specific circumstances under which we may share your information with carefully selected third parties.

We share data with trusted service providers who help us operate and maintain our website. These include hosting providers that provide our website infrastructure, and Brevo, which manages our email marketing and newsletter distribution. These service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes for which we have engaged them. They are not allowed to use your personal information for their own purposes or share it with other parties.

We may also disclose your personal data when required by law, such as in response to a court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request. Additionally, we will share your information with third parties when you have provided explicit consent for us to do so.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), which applies to all individuals in the European Union and European Economic Area, you have comprehensive rights regarding your personal data. These rights are designed to give you control over your information and ensure transparency in how organizations process your data.

You have the right to access your personal data, which means you can request copies of all the personal information we hold about you. You also have the right to rectification, allowing you to request that we correct any inaccurate or incomplete data we have on file. The right to erasure, sometimes called the “right to be forgotten,” enables you to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

Additionally, you have the right to restriction of processing, which means you can request that we limit how we use your data in specific circumstances. The right to data portability allows you to request that we transfer your data to another organization or provide it to you in a structured, commonly used, and machine-readable format. You have the right to object to the processing of your personal data, particularly for direct marketing purposes. Finally, if we are processing your data based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month and provide you with information about the action we have taken.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this privacy policy. Contact data is retained for 2 years, while newsletter data is retained until you request deletion.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. However, no method of transmission over the Internet is 100% secure.

10. Minors

Our website is not directed to individuals under 16 years of age. We do not knowingly collect personal data from minors. If we discover we have collected data from a minor, we will delete it immediately.

11. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

12. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please feel free to contact us at any time. You can reach OPUS S.A by email at [email protected] or by telephone at 210 6437780. Our physical address is Leoforos Alimou 52, Alimos, and we welcome correspondence by mail if you prefer.